Where are your cabinets manufactured?
All of our cabinets are manufactured in either Germany or England.
How are your kitchens so competitively priced?
Here at Urban Kitchens, we pride ourselves on selling our fully assembled quality kitchens at competitive prices far superior to other products offered by other manufacturers and retailers.
Do you offer an installation service?
Yes, at Urban Kitchens we offer a full installation service to ensure the fitting of your kitchen goes as smoothly as possible.
Do you offer a free design service?
Yes, we offer a completely free service to design your kitchen. You will have a personal meeting with one of our expert designers, who will produce a computer-generated 3D plan of your room based on your ideas, showing how all the elements fit together and work in your unique space. It couldn’t be easier.
Do you offer a guarantee on your kitchens?
Yes, all kitchens come with a guarantee to give you peace of mind. The guarantee covers all units, doors, hinges, and handles. Two years is our standard guarantee but on inspection after this time-lapse.
What type of payment methods do you accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit, and Mastercard. You can also pay by cash or cheque if you prefer.
When do I need to pay?
A £500 deposit is required when your order is placed. The remaining balance will be required 7 days before the delivery of your kitchen.
How quickly will you be able to deliver my new kitchen?
We normally can offer you a delivery time within four to six weeks of placing your order. As all kitchens are made specifically to your order, we can alternatively hold delivery on your kitchen for a short period if necessary with no further charge.
We will contact you seven days before your delivery to confirm and to advise a morning or afternoon delivery slot.
Who can I speak to once my order has been placed?
Your designer will keep you updated with the progress of your order and will be your main point of contact for any questions you may have.
How can I change my delivery address?
Customers who have purchased the kitchen should contact their Designer if they have any changes to your contact details.
What happens if I’m not there when delivery is attempted?
If you are unavailable when delivery is attempted, we will be happy to rearrange a new delivery date after payment of an administration charge of up to a maximum of £150.
What if my order arrives incomplete?
In order to ensure your order is correct, we carry out two item checks before dispatch Please ensure you check all items delivered on your receipt with the delivery driver. In the unlikely event of any discrepancies, please notify us within 48 hours.
What if my product arrives damaged?
Due to stringent quality control procedures, it is rare to encounter damaged products. In the unlikely event that you have a damage claim, please call us on Preston 01772 822287 to arrange a home collection.
Please note that we are unable to accept any returned items at our showrooms. If you notice any damaged packaging on your delivery, please ensure that you highlight this with the driver and make a note on the delivery note.
Please also let us know immediately. We cannot replace items that have been cut, drilled, or customised by you.